Day: April 13, 2011

Why American Airlines doesn’t tout its maintenance work

BY MITCHELL SCHNURMAN mschnurman@star-telegram.com With all its red ink and union problems, American Airlines doesn’t have a lot to brag about. But in one category, it’s far and away the industry leader: doing its own maintenance on airplanes. This sounds so fundamental to running an airline that customers may be surprised to learn that carriers…