Retiree Support and Jetnet

This is the Link to the Retirees Site:

https://retirees.aa.com/AARetirees/home.page

If you are experiencing issues with Jetnet access and you get the error:

Contact System Administrator,

Follow this and you should be back up and running shortly.

UPDATE: January 2018

They have changed the way the handle the Locked out Password on the retirees site:

If you click on the Forgot Password link it will take you to the Reset Password Page.

If you can insert your 8 Digit ID (add leading Zeros to make it 8 digits) and follow the on screen reset.

If that fails you will need to select the Chat with us link It will take you to a page where you select Domestic or International (most of us here in Tulsa will be Domestic) and follow the instructions in the chat.

 

Call 1-888-207-2607 then press 2 and wait for a human being to speak to you, let them know your problem and they will have you back up and online.

NOTE:

If you are having password related issues, Do Not use #1 as it will only tell you that they no longer offer password reset on the phone… (and some more stuff…) Then the message takes a turn and states that if you are having password troubles to press #2.

Let me know if this worked for you, or if there is some new problems. I will be glad to help.

Al Ball

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