In a Jetwire, September 25th, 2019 the following was distributed...
As part of the rollout of our new payroll system to more than 30,000 team members, direct deposit changes will be temporarily unavailable Oct.1-12.
If you need to make changes to your direct deposit banking information, we encourage you to do so by Sept. 30 at 11:59 p.m. CT or after the freeze is complete. This freeze applies to all U.S.-based team members except Flight Attendants and TWU-IAM Association-represented team members as these two groups will transition to the new payroll system next year.
If you have any questions, please reach out to the Payroll Service Center at 800-447-2000 (option 1 followed by option 6) or psc@aa.com. They’re available Monday–Friday, 7 a.m.–5 p.m. MST.