Due to a policy uploading issue with the enrollment firm, we were not able to start the deductions on the majority of the AFLAC Whole Life & Critical Illness policies. USI will send out invoices to these members requesting the premium for the month of January. All of these member’s deductions will then start on February 1st, 2012.
In addition to the above issue, there maybe a few members who have encountered a deduction that has stopped or has not started. When the enrollment firm collected the policies, they did not collect SS numbers, only badge numbers. When USI obtained the file, we matched the file against badge numbers to try and obtain the SS# during the upload process. There have been a couple reported cases that the badge number obtained by the enrollment firm was incorrect causing a deduction issue. USI will react to these cases as they are brought to our attention. We will be able to catch the majority if not all of these cases after we receive the January remittance from American Airlines. With that being said, most of the badge numbers and deductions will not be updated until March 1st. The reason for this delay is that we have to send the February change file over to American Airlines by the end of January and the remittance file will not be received until the first week in February. USI will send missed deduction invoices to those employees who did not have a deduction.